The Private Security State?
Surveillance, Consumer Data and the War on Terror
The last decade has witnessed the emergence of a surveillance-industrial complex as securitised data about customers begins to flow between the private sector and government.
Through detailed empirical analysis The Private Security State? questions how private sector organizations achieve compliance with demands for customer data. Whilst others have argued that diffused security arrangements de-politicises it, this book shows that national security becomes re-politicised as it re-surfaces in the politics of production within the business enterprise.
The Private Security State? revolves around case studies of two surveillance regimes: The Anti-Money Laundering/Counter Terror Finance regulations in retail financial services; and the EBorders regulations in the retail travel industry.
The book examines how these new government demands for information intertwine with the activities of private sector organizations, as their systems, processes, customers and employees are integrated into national security frameworks.
Consumer data and the war on terror 13
The new political economy of security
Market logics and regulation 29
Theorising private sector involvement in national security surveillance
Shaping the regimes 55
Stakeholders and their interests
Secure information flows? 73
Tensions, disruptions and realignments in information infrastructures
The strategic response 93
Recognising, rationalising and refashioning in the retail travel customer relationship
Embedded adaptations 109
Renegotiating and reworking in the financial services customer relationship
Cross-selling for security 137
Remediation work at the retail travel front-line
Compliance conquers all? 153
Remediation work at the financial services front-line
The private security state 169
Responsibilisation, surveillance and security
The out-takes 189
Reflections on interdisciplinary working